First: Privacy Policy
Privacy Policy of Mays Pharmacy
Mays Pharmacy is committed to respecting the privacy of all users of its website and mobile applications, as well as protecting any personal information obtained and/or used as part of the data collection process and/or personal information provided by the user when using the website/application, in-store, by phone, or via email. Such personal information will be collected and/or used in accordance with the Privacy Policy.
Your Explicit Consent to Information Collection and Usage
Mays Pharmacy reserves the right to collect users’ personal information, such as name, address, phone number, email address, demographic data, transaction details, and user profiles. This includes IP addresses, internet domains, browser types, reference information, user agents, or any other related data collected through cookies or other means (“Personal Information”). Such information is stored securely on servers and treated as strictly confidential.
Your use of the website/application or other means constitutes your explicit consent to collect, transfer, process, use, and store any personal information under the Privacy Policy stated herein. This may occur within or outside your country of residence in jurisdictions with potentially less stringent protection laws compared to those in your country of residence. If you do not agree to any of the terms and conditions outlined in the Privacy Policy, or if you need more information, please contact us directly through customer service or call us at +965 50822295 in Kuwait. By accessing or using the website/application, you grant Mays Pharmacy a perpetual, non-exclusive, worldwide, royalty-free license to use your personal information for the purposes stated in this document.
Sharing Information with Third Parties
We do not sell your personal data to third parties. However, we may share select customer information with the following parties:
- Our group of companies.
- Exclusive franchise holders.
- Third-party databases subscribed to by Mays Pharmacy and/or its brands.
- Government bodies or authorities when necessary to comply with laws or assist in law enforcement or to protect the rights, property, or other interests of Mays Pharmacy.
- Agencies assisting Mays Pharmacy in gathering statistical data on website visitors, sales, demographics, and commercial information that enables us to customize the services we offer our customers.
We will retain and use your personal data for Mays Pharmacy’s business purposes, as permitted by law, after which we will promptly and securely dispose of the personal data.
Additionally, we reserve the right to use external advertising companies to display ads on our websites. These ads may also contain cookies. While we may use cookies on other parts of our websites, third parties may collect cookies related to advertisements or external sources without direct interaction or control over these processes.
Protecting Personal Information from Unauthorized Access or Use
To ensure the protection of your personal information, we store all personal data on secure servers and implement measures designed to protect such data from unauthorized or accidental access, destruction, use, modification, or disclosure. We are committed to keeping your personal information confidential and secure in accordance with the privacy policy outlined in this document. Furthermore, we ensure the implementation of the necessary technical and organizational measures to prevent accidental or unlawful destruction, accidental loss, unauthorized disclosure, or access, as well as any other form of unlawful use.
While we strive to adopt all commercially available security measures to handle personal data, users of our websites/applications acknowledge and agree that Mays Pharmacy does not control the transmission of information or data over our websites/applications or through any other electronic or media platforms.
Amendments to the Privacy Policy
Given our continuous efforts to update and improve our systems and services to enhance the level of service provided to our customers, Mays Pharmacy reserves the right to review, amend, or modify the terms of this privacy policy at any time without prior notice. Your continued and/or subsequent use of our websites/applications after such amendments have been posted will be considered as your acceptance of these changes.
Third-Party’s Websites
Our websites/applications may contain links to other websites. We assume no responsibility for the content, privacy practices, or handling of personal data by such third-party websites. We strongly recommend reviewing the privacy policies of all websites you visit to understand how your personal data is handled.
Warranties and Guarantees
The user acknowledges that Mays Pharmacy does not provide any warranties, guarantees, or representations of any kind concerning the control, collection, correction, access, processing, use, storage, protection, or transfer of personal data, or regarding the existence or effectiveness of any security measures implemented.
The user agrees that Mays Pharmacy shall not be held responsible for any claims, losses, or damages of any kind that may arise from unauthorized or authorized access, disclosure, use, or modification by any party, or from the introduction of viruses, malware, or other harmful elements affecting the personal data stored on the website/application.
Limits of Liability
Under no circumstances shall Mays Pharmacy, its affiliates, partners, employees, officers, directors, or its insurance providers be liable to you or any other person for any costs or damages (including special, incidental, punitive, indirect, or consequential damages), or any liability of any kind arising from or related to the collection, use, transfer, processing, or storage of personal information resulting from your access to our websites/applications through any medium.
Second: Exchange and Return Policy
In our commitment to ensuring the rights and safety of our valued customers, we provide the following terms for the exchange or return of products purchased from our pharmacy. These terms comply with the regulations set by the Ministries of Health and Commerce in the State of Kuwait, in accordance with the Executive Regulations of Law No. 39/2024 and its amendments on consumer protection:
1. The original invoice must be provided.
2. The exchange or return must be completed within 14 days from the invoice date.
3. The product must be in the same condition as when purchased, i.e., intact, unused, in its original packaging, accompanied by all its accessories, and fit for resale.
4. The product must be among those eligible for exchange or return as per Circular No. 2 of 2012 and Circular No. 2 of 2013 issued by the Kuwaiti Ministry of Health.
5. For returns, any gifts given to the customer during the purchase must also be returned under the same return conditions as the returned product.
6. For medical devices covered under a warranty, they will be repaired through the authorized agent in Kuwait at the customer’s request. If repair is not possible, the device will be replaced upon confirmation from the agent.
7. If a product cannot be exchanged, its value as stated on the invoice will be refunded at the same purchase price. For example, if the product was purchased during a sale, the refund will be at the discounted price, even if the return occurs after the sale period ends.
Exceptions to Exchange and Return Policy
We apologize for not accepting exchange or return requests in the following cases:
1. If the product is a pharmaceutical preparation.
2. All milk products are non-returnable or non-exchangeable.
3. Items stored in refrigerators.
4. All dietary supplements.
5. All personal care products.
6. If the product or its packaging has been altered, either externally or internally, deviating from its original condition at the time of purchase.
7. If the product or any of its components, accessories, or packaging is damaged or missing, rendering it unfit for resale.
Governing Law and Jurisdiction
All disputes arising from the provision of this service, if any, fall under the jurisdiction of the laws of the state (“Jurisdictional Areas”) where your personal information was registered on Mays Pharmacy’s website/application. For clarity, this includes only the countries where Mays Pharmacy operates the website/application. The jurisdictional areas shall have exclusive authority to resolve disputes in accordance with this privacy policy, depending on the country where the dispute arose.